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My problem is even worse, I simply can't buy the kits. The app says there's a problem with my account and could not proceed with the purchase
Hi @juilha15,
Are you getting a numbered error code when you try to make the purchase? Could you attach a screenshot to your post please of the exact error you're receiving?
- 3 years ago
@EA_Solaire wrote:Hi @juilha15,
Are you getting a numbered error code when you try to make the purchase? Could you attach a screenshot to your post please of the exact error you're receiving?
- 3 years ago
Another important thing to mention is that I contacted the help center and they told me there was nothing that could be done because no even a purchase trial was appearing in the system.
They told me that I should try to get answers through here.
- EA_Solaire3 years ago
Community Manager
Please try the troubleshooting steps listed out here to help with this error. You may also want to try a different payment method as well.
Let me know how this works for you!
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