My problem is even worse, I simply can't buy the kits. The app says there's a problem with my account and could not proceed with the purchase
Community ManagerHi @juilha15,
Are you getting a numbered error code when you try to make the purchase? Could you attach a screenshot to your post please of the exact error you're receiving?
@EA_Solaire wrote:Hi @juilha15,
Are you getting a numbered error code when you try to make the purchase? Could you attach a screenshot to your post please of the exact error you're receiving?
Another important thing to mention is that I contacted the help center and they told me there was nothing that could be done because no even a purchase trial was appearing in the system.
They told me that I should try to get answers through here.
Community ManagerPlease try the troubleshooting steps listed out here to help with this error. You may also want to try a different payment method as well.
Let me know how this works for you!
