Forum Discussion

PattyCakesFresh's avatar
2 years ago
Solved

Newly Purchased Games/DLCs Not Showing in EA app Library Since Nov. 24, 2023

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Game Hub
When did this happen? (dd.mm.yy hh:mm) 11/24/2023
Summarize your bug I purchased Madden 24, I have a confirmation email and it says dellivered in my order history however the game is not in my libary for me to download even though you all took my money. Please help
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? N/A
What happens when the bug occurs? The game is missing
What do you expect to see? My game I paid for

The game I paid for is not in my libary to download. 

CM edit: edited title for clarity.

  • Hi all,

    Due to changes that went into the EA app and the frequent occurrence of incomplete purchases or logging into incorrect EA accounts, we have closed this thread and opened a new thread here: Missing Games/DLCs in EA app Library (Feb. 2024).

    If you continue to experience the issue, please post a reply in the new thread using the provided template.

    Thank you.

183 Replies

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