EA Play subscription from Steam not showing in EA app
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Subscription Purchase
When did this happen? (dd.mm.yy hh:mm) 19.07.23 1800
Summarize your bug EA app not recognizing EA Play subscription purchased on Steam. I've uninstalled the EA app, launched a game through Steam which automatically installed the EA app, verified my Steam account is connected, yet the EA app is still showing that I do not have an active EA Play subscription.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? See attached screengrabs.
What happens when the bug occurs? See attached screengrabs.
What do you expect to see? The EA app correctly showing my EA Play subscription.
What can be done to ensure the EA app is recognizing my Play subscription?
Hi @UnoriginalOG Apologies to confirm the EA Play subscription is client and platform specific.
If you subscribe to EA Play on Steam you will have access to EA Play benefits through the Steam client. If you are able to access the play list (download and launch games) through Steam that is where you will want to continue doing so unless you decide to end the subscription there and sign up through the EA App.
This is because some benefits and games are only available on specific platforms and clients.
Cheers!
