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Razvan_cj's avatar
Razvan_cj
Seasoned Newcomer
9 days ago

NFS Most Wanted - cannot play or reactivate

In first screen it can be seen the game is in the library.

In the second picture after credentials are checked, the Product Key button cannot be pressed.

The game was played a few months ago and worked fine.

I re-installed the app, also the game and also cleared the cache.

Nothing works. Please help.

bug

2 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey there, I'm sorry to hear you're having problems reactivating the game on your device. There are a couple of steps you can try: 

    Delete EA License Files:

    • Make sure the EA app is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
    • Delete all files in the "License" folder.

    Please clear your temp files:

    • Press the Windows key and "R" at the same time
    • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
    • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
    • (If some files or folders can't be deleted, reboot and try again.)

    I hope this helps! 

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