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sec0ndstriker's avatar
2 years ago

No games in library from Origin to EA App (Command & Conquer Generals Zero Hour)

Some years ago I purchased Command & Conquer Generals Zero Hour with Origin. Now, I come to find out that Origin is no more and need to install the EA App (for Windows). After doing the latter, I opened my library and can't find my purchased games including the above. How should I proceed? I tried to log out and in, re-install the app, check the library on the browser as well, but so far no results. 

I just got myself a PC again just to play this game. Hoping to resolve this asap.

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @sec0ndstriker 

    If your game library is still showing as empty, please try the following steps to clear this up:

     

    • Open task manager, locate EA Background Service, and end task
    • Clear the cache for the EA app
    • Check that the EA app is fully updated
    • Run the EA app as an administrator 
    • Check for any background applications blocking the EA App

    • Make sure the EA app or other launcher is closed.
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "%ProgramData%
    • Navigate to Electronic Arts\EA Services
    • In the license folder, you can delete all the files

    As these are license files for older titles, you won't lose any progress or data.

     

    Clear the cache for the EA app, and if the game has the option, repair the game and launch it again.

    If this does not work, try the following:

    1. Go to the Control Panel
    2. Programs and Features
    3. Uninstall EVERY SINGLE Microsoft C++ Redistributable
    4. Download the EA App installer but DON’T RUN YET
    5. go to VC-Redist and download the appropriate architecture of the latest C++
    6. Install the C++ Package
    7. Go to Local Disk/Program Files/ Electronic Arts AND DELETE THE ENTIRE ELECTRONIC ARTS FOLDER
    8. Restart Computer
    9. Install EA App

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