Forum Discussion

AMajic's avatar
AMajic
11 months ago
Solved

None of the EA Play games work for my son (8yo) using Game Pass for PC

None of the EA Play games work for my son (8yo) using Game Pass for PC. I just subscribed PC Game Pass for my 8yo son. He is logged in with his own xbox account to game pass app running on his PC. H...
pc
technical issues
  • EA_Mako's avatar
    EA_Mako
    11 months ago

    Hey @AMajic,

    Sorry for any confusion here. There are a number of legal restrictions on child accounts that affect online features and membership. Child accounts cannot be used for EA Play I'm afraid.

    Please feel free to check out the link here for more details on the below info, thanks!

    Child accounts can't:

    • access online modes on PC or Mac in certain games
    • make purchases - children can’t be EA Play members or use EA Gift cards
    • log in to our websites
    • use companion web apps for games, or use mobile companion apps that need players to log in with an EA Account
    • connect their games to social media or link their accounts to Steam.
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
11 months ago

Hey @AMajic,

Sorry for any confusion here. There are a number of legal restrictions on child accounts that affect online features and membership. Child accounts cannot be used for EA Play I'm afraid.

Please feel free to check out the link here for more details on the below info, thanks!

Child accounts can't:

  • access online modes on PC or Mac in certain games
  • make purchases - children can’t be EA Play members or use EA Gift cards
  • log in to our websites
  • use companion web apps for games, or use mobile companion apps that need players to log in with an EA Account
  • connect their games to social media or link their accounts to Steam.
AMajic's avatar
AMajic
11 months ago

Thank you for confirming so I can stop trying to make it work for my son!

I feel this is more like an technical implementation / integration issue between Game Pass <> EA Play / App rather than legal issue. For sure 8yo can play games like FC24 / Fifa no problem but I totally understand it might be difficult to make the account linking, management etc. difficult across different vendors; considering parental controls etc. However, I hope this issue would be addressed sometime in the future for the next generation of cross platform gamers!

PS. My son is playing Fifa on Nintendo Switch so he's cool. Would be just nice to play it also on his brand new PC (among other great EA titles).

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,828 PostsLatest Activity: 12 days ago