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mad0james's avatar
mad0james
3 years ago

Old games in origin can't be found in EA app library

I bought battlefield 1 and 4 in origin before, but I open EA app and it is empty. But in EA help website it shows that I have these two games. I have the order history of this two games. How can I g...
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EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
3 years ago

Okay, @fkirenicus, if the games are visible on your EA account, they should also be on the EA app. So they should be there.

Can you log in via the following link here: https://myaccount.ea.com/cp-ui/aboutme/index

This brings you to your EA account page. You should usually already be logged in, since you're posting on the forum here. Check your order history there just to double check that everything looks correct.

You also were never able to play via the EA app? Once you moved over from Origin, the games disappeared for you?

If the account shows all the orders still and the correct login information that you already used, then reinstall the EA app and try again.

@lance8765, okay, that sounds odd, but we just wouldn't be able to help with case issues here. You could try and get through to support via live chat instead. Not all of the help topics show the live chat option, as this depends on the topic you chose, but in your case this might be the better option for you if the answers don't come through.

I'm afraid, that is the only help I can offer in this case. As mentioned before, we really don't have a way of accessing your account information.

fkirenicus's avatar
fkirenicus
3 years ago
@EA_Poppy Yes, the games show in my order history. That's where I found the info I gave live support, who disregarded it and said I do not own the games.
And no, I've never been able to use the EA app to play. In Nov. 2022 the base game showed, but did not work since I had save games from Origin with the GotY + all DLC. Once I could reinstall Origin everything worked again - mysterious, no? In June when Origin was finally buried, my Origin games did not even show up in the EA app - only the Steam instances I had bought in panic in November 2022.
I've reinstalled the app about a zillion times already, and really don't think that will help. The problem is that my game library simply did not transfer from Origin to EA app properly.
And that live support tells me lies to my face.
  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @fkirenicus, what are the games you are missing? Can you name a few of them?

    And if you look for them in the store on the EA app, do they appear there? If yes, does it let you download them from there or do they show as not owned?

  • fkirenicus's avatar
    fkirenicus
    3 years ago
    @EA_Poppy Dragon Age 2 and Dragon Age Inquisition. They show in the EA app, because I had to buy them again at Steam (since EA would not offer me a code or at least a discount to re-purchase them in the EA app, which would have been fair enough) and it is only the Steam instances I can see in the EA app.
    It should be stressed that the games worked perfectly in Origin - both before Nov 2022 and from about end Nov 2022 - June this year when I was able to reinstall Origin and keep it from trying to "upgrade" itself to the EA app. After June this year I can only play the game via Steam.
    One of the agents at live support even suggested I had never owned the games in Origin, only Steam. Which also is a lie. Which I sent them proof of from the order history on my account. Which they blatantly disregarded.
  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @fkirenicus, okay, so they should definitely both show, the Steam and the EA app version.

    I can't look this up for you here. As mentioned above, we have no access to accounts here, as this is a player-helping-player forum. For account issues, we really aren't the right place to go.

    Please get back in touch with live support, so that someone will take a look at your account again. Something must have gone wrong with your entitlements, and they should be able to see that there. 

    Contact them again here: https://help.ea.com/en/help-home/

    Unfortunately, we can't help with this further, apart from advising you to get back in touch with live support. 

  • fkirenicus's avatar
    fkirenicus
    3 years ago
    @EA_Poppy I am sorry, but my last attempt at contacting them resulted in "duplicate case" and I haven't heard anything from them. Ah, now I see that they have set it to "no fix". Case ID 152379616.
    You know, I don't think there is anyone at live "support" who gives a bloody damn about this, and so I stand by my statement: EA wants people to buy things again, rather than sort out the problems they most likely by design have created. And live "support" are totally uninterested in helping. They do not even bother to really understand the problem.

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