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Electricz0's avatar
Electricz0
Seasoned Rookie
3 years ago

[Old Report] Anthem EA App Error Game Failed To Launch

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) e841097d-10a0-4892-b191-26b38a60cef3 Which client functionality are you experiencing th...
bug
pc
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @MagenZion @FulMetalPanda We've seen this message recently with a few titles. 

To confirm has the Origin client been completely removed from your device and is EA app fully installed?

DlNONUGGET's avatar
DlNONUGGET
3 years ago

Same problem here. Origin wasnt installed, only EA App.

Tried everything … clean boot, uninstalled the game and EA App and reinstalled both, cleared cache of EA App.

Tried to use origin which didnt work, cause of that "switch to EA App" popup.

Someone mentioned, in an other post (different game), to try an older origin version (10.5.104)(there is no "switch to EA App" popup), and disable "automatic update", which worked.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hey @DlNONUGGET @FulMetalPanda @bqron 

    I wanted to check I saw another player mentioned in relation to this error with another title. Can you check that 'run as admin' is disabled from the desktop icon's windows properties screen and check if the same error pops up?

    If it continues to happen, can we test a new user account?

    • KruxSmash's avatar
      KruxSmash
      3 years ago
      @EA_Illium Same issue here.
      "Your game failed to launch" with "Get the Game" and "Close" as options. Apparently the forced push to the EA launcher made launching this game impossible?
    • FulMetalPanda's avatar
      FulMetalPanda
      3 years ago
      @EA_Illium "Run as Admin" was already disabled and I attempted to launch with a new user account and still no change. Almost seems like my game entitlements are not syncing correctly. I have purchases in my purchase history that do not appear in my Game Library and the Error prompts me to purchase the game when I already have it. Hope this helps! I would like to play my games again.
      • xXan84's avatar
        xXan84
        3 years ago

        Having this exact issue. Hope you guys fix it fast. Getting locked out of your games because you guys wanted to push a new app is really annoying...

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