EA Staff (Retired)Hey Everyone,
Thanks for sharing your workarounds and experience with Anthem on the EA App.
I wanted to confirm if anyone is still experiencing this issue. If so please try the following first.
If you continue running into this issue please let us know the following:
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Date this issue started (is it still happening?)?
Is anything else happening?
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag
Cheers!
Xbox GT: make em say doh
Region: USA
Your game failed to launch. An error on our end caused your launch to fail. Try again a little later.
Always has happened.
Looked at my EABackgroundServices log file and notice this:
554 [2023-04-06T07:50:19.064Z] PID: 14992 TID: 13800 INFO (eax:😕ervices::gameManagement::readManifestFile) Reading manifest file: [X:\EA\Anthem\__Installer\installerdata.xml]
555 [2023-04-06T07:50:19.065Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004660]
556 [2023-04-06T07:50:19.065Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004660]
557 [2023-04-06T07:50:19.065Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0003392]
558 [2023-04-06T07:50:19.065Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0003392]
559 [2023-04-06T07:50:19.066Z] PID: 14992 TID: 13800 INFO (eax:😕ervices::gameManagement::readManifestFile) Reading manifest file: [X:\EA\Anthem\__Installer\installerdata.xml]
560 [2023-04-06T07:50:19.067Z] PID: 14992 TID: 13800 INFO (eax:😕ervices::gameManagement::readManifestFile) Reading manifest file: [X:\EA\Anthem\__Installer\installerdata.xml]
561 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0000524]
562 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0000524]
563 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0000524]
564 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0000524]
565 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0000524]
566 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0000524]
567 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0000529]
568 [2023-04-06T07:50:19.068Z] PID: 14992 TID: 13800 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0000529]
I have EA Play through Xbox Game Pass. I already owned a basic copy of Anthem as a promotion for getting a Nvidia RTX 2000 series card previously, but I don't remember upgrading to the Legion of Dawn Edition, but that is what shows up in the EA Desktop App.
