So is there any new update on this or is everything still pretty broken still?
Community Manager@FromTheWolfs There has not been an update on this from the team that I can see. That does not mean they arent making changes they need to on their end though. Sometimes updates are delayed due to the number of issues happening at the same time.
Are we able to get a detailed breakdown of what the issue is and the steps needed to resolve it in the spirit of transparency? Most everyone who will be using this platform and playing these games are going to be at least moderately computer literate or better and even where people may not understand the details of an issue they will be able to understand the general idea.
Having the issue laid out and explained makes it a great deal easier for people to have that patience. The old saying, the devil you don't know is always worse than the devil you do know, applies here as well. Being able to wrap our heads around what sort of hurdles need to be addressed enables communication, fosters trust, and aleviates frustration.
I don't think posts demanding "fixes now" are realistic or appropriate but a breakdown of the above I do believe is a fair compromise.
Thank you.
Community Manager@Kincaid_1978 A breakdown of the specifics is not something we can provide I am afraid because a lot of the causes are internal, not external. As for steps needed to be taken on the player's end to "fix it", there are currently no steps that need to be taken as the games team is resolving this on their end and not on the player's end. I understand waiting around is never fun, but until they post an update on what is or has happened, we have to wait for that resolution to happen from the team.
I wasn't referring to steps on the player's end - you have made it clear that internal teams need to do the work on this one. Instead I was asking for a breakdown of what those teams are doing and what sort of issues they have identified. Again, it's just about fostering transparency and enabling people to be a little less frustrated while we wait.
Thank you
Community Manager@Kincaid_1978 You asked the following "Are we able to get a detailed breakdown of what the issue is and the steps needed to resolve it in the spirit of transparency?"
As of now, there are no steps that the player can or needs to perform on their end as there is not a way for the player themselves to fix the issue. This issue is being fixed on the games team side.
Can we provide a detailed list of what the actual issue is on the backend? No because that would involve internal detailed information being sent to the public that we don't have the approval to do from that specific games team.
Community ManagerWe have had some players perform the following steps here which have helped. what I suggest is to perform a full uninstall, and reinstall. Before you launch the game, perform the steps on the link and then try to launch it again. It may not fix all issues with the launching and content but has helped.
