Are we able to get a detailed breakdown of what the issue is and the steps needed to resolve it in the spirit of transparency? Most everyone who will be using this platform and playing these games are going to be at least moderately computer literate or better and even where people may not understand the details of an issue they will be able to understand the general idea.
Having the issue laid out and explained makes it a great deal easier for people to have that patience. The old saying, the devil you don't know is always worse than the devil you do know, applies here as well. Being able to wrap our heads around what sort of hurdles need to be addressed enables communication, fosters trust, and aleviates frustration.
I don't think posts demanding "fixes now" are realistic or appropriate but a breakdown of the above I do believe is a fair compromise.
Thank you.
Community Manager@Kincaid_1978 You asked the following "Are we able to get a detailed breakdown of what the issue is and the steps needed to resolve it in the spirit of transparency?"
As of now, there are no steps that the player can or needs to perform on their end as there is not a way for the player themselves to fix the issue. This issue is being fixed on the games team side.
Can we provide a detailed list of what the actual issue is on the backend? No because that would involve internal detailed information being sent to the public that we don't have the approval to do from that specific games team.
Community ManagerWe have had some players perform the following steps here which have helped. what I suggest is to perform a full uninstall, and reinstall. Before you launch the game, perform the steps on the link and then try to launch it again. It may not fix all issues with the launching and content but has helped.
Hi, getting same error on startup saying "the problem is on your side... etc." follwing the suggestion to run ea app as admin does not work. even setting all dependend .exe's to run as admin has no effect. waitng for a fix from developers patiently 🙂
would be so nice to play this once again.
Community Manager@smumu2 Did you also change the compatibility in the settings of the exe that was also suggested?
