Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 149744225
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Games that were present and worked in Origin do not appear in the EA app
When did this happen? (dd.mm.yy hh:mm) first in Nov 2022, then again about 25th June 2023
Summarize your bug I purchased Dragon Age: Inquisition in May 2019, GotY edition with all DLC in Origin. This has been working perfectly in Origin since then, but now my Origin games do not appear in the EA app - not one of them (I had 2; DA: I and Dragon Age 2).
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Create an Origin account and see if the game library transfers to EA app.
What happens when the bug occurs? The games I have paid for in Origin and which was promised would work in the EA app do not even appear in the EA app.
What do you expect to see? EA's promise that games in Origin would work also in the EA app fulfilled...
... or a refund of the games I purchased in Origin (DA:I GotY with all DLC will do, 25 euros).
There are at least 4 threads with the same or a similar problem currently in the forums, so I guess I am not alone. Will EA support actually look into this soon?
