Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 149744225
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Games that were present and worked in Origin do not appear in the EA app
When did this happen? (dd.mm.yy hh:mm) first in Nov 2022, then again about 25th June 2023
Summarize your bug I purchased Dragon Age: Inquisition in May 2019, GotY edition with all DLC in Origin. This has been working perfectly in Origin since then, but now my Origin games do not appear in the EA app - not one of them (I had 2; DA: I and Dragon Age 2).
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Create an Origin account and see if the game library transfers to EA app.
What happens when the bug occurs? The games I have paid for in Origin and which was promised would work in the EA app do not even appear in the EA app.
What do you expect to see? EA's promise that games in Origin would work also in the EA app fulfilled...
... or a refund of the games I purchased in Origin (DA:I GotY with all DLC will do, 25 euros).
This is a problem many report in one form or another. How can EA avoid answering this, and start doing something about it?
EA Staff (Retired)HI @fkirenicus Thanks for sharing this information.
We definitely want to take a closer look at this versus having you make multiple purchases.
Can we reach out to our support to take a look at your account, for any issues?
Make sure to select the following case details: Dragon Age: Inquisition | PC | Manage my account | Find missing game
Cheers!
@EA_IlliumWell, I have done so twice already, with no result... Maybe 3 is a charm.
EDIT: @EA_Illium Actually, I have a case given above: 149744225. It is still active, "waiting on player", but I cannot respond there in any way that I can find. You guys will have to re-open my access to the case so that I actually can answer, if you are waiting for one!
EA Staff (Retired)@EA_IlliumAccording to others, making new cases are impossible right now. Personally I only get a reminder to "treat our advisors with respect" (it says nothing about that your advisors should treat your customers with respect, I notice), so it seems neither me nor many others can't make cases now anyway.
https://answers.ea.com/t5/Bug-Reports-Technical-Issues/There-s-a-problem-with-EA-help-we-can-t-make-case-and-use-live/td-p/12766661
...
