This is a problem many report in one form or another. How can EA avoid answering this, and start doing something about it?
EA Staff (Retired)HI @fkirenicus Thanks for sharing this information.
We definitely want to take a closer look at this versus having you make multiple purchases.
Can we reach out to our support to take a look at your account, for any issues?
Make sure to select the following case details: Dragon Age: Inquisition | PC | Manage my account | Find missing game
Cheers!
@EA_IlliumWell, I have done so twice already, with no result... Maybe 3 is a charm.
EDIT: @EA_Illium Actually, I have a case given above: 149744225. It is still active, "waiting on player", but I cannot respond there in any way that I can find. You guys will have to re-open my access to the case so that I actually can answer, if you are waiting for one!
EA Staff (Retired)@EA_IlliumAccording to others, making new cases are impossible right now. Personally I only get a reminder to "treat our advisors with respect" (it says nothing about that your advisors should treat your customers with respect, I notice), so it seems neither me nor many others can't make cases now anyway.
https://answers.ea.com/t5/Bug-Reports-Technical-Issues/There-s-a-problem-with-EA-help-we-can-t-make-case-and-use-live/td-p/12766661
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