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thatredgirl's avatar
thatredgirl
3 years ago

Origin app and EA app not showing same Game Library

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Game Hub When did this h...
bug
mac
pc
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

HI @fkirenicus Thanks for sharing this information. 

We definitely want to take a closer look at this versus having you make multiple purchases. 

Can we reach out to our support to take a look at your account, for any issues?

Make sure to select the following case details:  Dragon Age: Inquisition  | PC  | Manage my account  | Find missing game

 

Cheers!

fkirenicus's avatar
fkirenicus
3 years ago

@EA_IlliumWell, I have done so twice already, with no result... Maybe 3 is a charm.

EDIT: @EA_Illium  Actually, I have a case given above: 149744225. It is still active, "waiting on player", but I cannot respond there in any way that I can find. You guys will have to re-open my access to the case so that I actually can answer, if you are waiting for one!

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    Hi @fkirenicus, If your case was open with email support you can try replying to the last email you received for an update.

    • fkirenicus's avatar
      fkirenicus
      3 years ago
      @EA_Illium No, I've tried that. You guys send from a noreply address, making it impossible to communicate with you that way (too).
    • fkirenicus's avatar
      fkirenicus
      3 years ago
      @EA_Illium You asked me to create a new case. I did. You guys at EA flagged it as "duplicate", and I haven't heard anything since I created the case (apart from the auto-message that you have received it). You also said you would look into the problem I have described. I have asked you once already if you have found anything. No answer.
      Is the respect for your customers and the respect for your profession (I work in support myself, in the public sector) completely non-existant?
      • ekzitekzit's avatar
        ekzitekzit
        3 years ago

        now im have same problem ! nobody can tell me how repair

        EA has best technical proffesionals support from India 

         I found these problems I have already appeared for 2-3 years

        WHAT ???

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