EA Staff (Retired)HI @fkirenicus Thanks for sharing this information.
We definitely want to take a closer look at this versus having you make multiple purchases.
Can we reach out to our support to take a look at your account, for any issues?
Make sure to select the following case details: Dragon Age: Inquisition | PC | Manage my account | Find missing game
Cheers!
@EA_IlliumAccording to others, making new cases are impossible right now. Personally I only get a reminder to "treat our advisors with respect" (it says nothing about that your advisors should treat your customers with respect, I notice), so it seems neither me nor many others can't make cases now anyway.
https://answers.ea.com/t5/Bug-Reports-Technical-Issues/There-s-a-problem-with-EA-help-we-can-t-make-case-and-use-live/td-p/12766661
