Origin Games missing after forced conversion to EA App
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Origin Purchased games missing
When did this happen? (dd.mm.yy hh:mm) 6/13/2023 4:00PM
Summarize your bug All Origin Games missing after forced update to EA App
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? N/A
What happens when the bug occurs? All Games from Origin Library are missing
What do you expect to see? All games from Origins Library imported into EA App. This includes all purchased games as well as those included as part of "free" options
I was just using the Origin App and updating games and thinking of installing one of my purchased but not installed games when EA pushed a pop up asking to install the EA App as a replacement for Origin. I figured this was the final conversion from the Origin App to EA so I said yes. After the update completed, Origin app was removed, and computer rebooted, the EA App came up and I logged in using the same credentials I used to log into the Origin App. Everything seemed to be fine until I looked into my Library and saw that it was basically empty. There was 1 game there, Jedi Fallen Order, and EVERYTHING ELSE was gone.
This is using the EXACT SAME credentials as Origin. How do I fix this? How do I get the dozens of games I paid money for let alone the "free" ones I got as part of my Origin account?!?
EA Support does not appear to be working for me as I cannot create a new support ticket at all.
