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ethanlevv's avatar
ethanlevv
2 years ago
Solved

Origin stopped working, and I can't log into my Origin account on the EA app.

I had an Origin Account with a few games in it, and I haven't used it in a long time, over a year or so. Today, I decide to play SimCity, a game I own on Origin. I open it and it gives me an error, a...
bug
mac
pc
  • voteDC's avatar
    voteDC
    2 years ago

    I experienced the same problem. I had to go to the EA website and do a password reset. I 'changed' the password to the same as my old one and everything worked again.

ethanlevv's avatar
ethanlevv
2 years ago

Hello @EA_Solaire,

It just says that the information is incorrect, as if the account does not exist. I know it is correct because I wrote it down over a few years ago, and it would work back then. If you are referring to Origin, it gives me error code 20:403. I went to help articles that talk about the error code, and they say to update Origin. For some reason, I can't update Origin. Picture provided: 

voteDC's avatar
voteDC
New Vanguard
2 years ago

I experienced the same problem. I had to go to the EA website and do a password reset. I 'changed' the password to the same as my old one and everything worked again.

  • ethanlevv's avatar
    ethanlevv
    2 years ago

    I'll try that

  • ethanlevv's avatar
    ethanlevv
    2 years ago

    Thank you, I did that and I could log in. Thanks!

    • voteDC's avatar
      voteDC
      New Vanguard
      2 years ago

      No worries. Glad to get you back gaming.

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