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troshalom's avatar
troshalom
Seasoned Ace
3 months ago

Own Adventure Awaits No Have Warm & Cozy Digital Content

I own the Adventure Awaits EP and purchased it before the day it was released and played it on release day, however I did not receive the bonus items

Chatting with EA, the first guy claimed the only thing I owned was Sims 3 Dragons 😨😱, which I found odd since I gave him my order number, game code, screenshot of the sixteen games I own and the 36 Sims 4 packs I own. After 45 minutes in the chat and the guy claimed he could not find any games in my account and ended the chat. ☹️

How do I get the bonus content?

3 Replies

  • wexxam's avatar
    wexxam
    Seasoned Ace
    3 months ago

    I had this issue with pre order content for Dragon Age Veilguard and it's been 11 months with no fix. Goodluck! 

    Never pre ordered from EA since. I moved on to Steam.

  • wexxam's avatar
    wexxam
    Seasoned Ace
    3 months ago

    Well it does seem like a bug, have the items still not shown up?

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