Forum Discussion

HannahHoots's avatar
HannahHoots
3 years ago
Solved

Payment errors

Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Subscription Purchase Wh...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hello @HannahHoots,

    Please try the following steps to clear this error up:

    • Make sure the location on your account matches your real location
    • Make sure your billing details in the EA app match the billing details for your card
    • Use a different payment method
    • Remove and re-add your payment method from your account

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@AceJak 

If all those steps haven't helped, you'll want to get in contact with the live support team following the steps outlined above so they can review your account details with you a bit further and see what's causing your purchase error. 

nununuris's avatar
nununuris
3 years ago

I'm also having the same issue but I've tried to get help through support team but I'm not getting the option to contact them?

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