Payment errors
Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Subscription Purchase
When did this happen? (dd.mm.yy hh:mm) 24/06/23 13:28
Summarize your bug Unable to make payments at all
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I dont know
What happens when the bug occurs? I'm unable to make purchases
What do you expect to see? Be able to make purchases
I've tried purchasing various Sims 4 kits and expansion packs recently, only to keep getting a error at the checkout;
"Your action cannot be processed
That didn't work, let's try again. If the problem persists you may want to use a different payment method or try again later."
I've tried various payment methods, rebooted and updated to no avail.
Please advise asap
Hello @HannahHoots,
Please try the following steps to clear this error up:
- Make sure the location on your account matches your real location
- Make sure your billing details in the EA app match the billing details for your card
- Use a different payment method
- Remove and re-add your payment method from your account
If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
