Forum Discussion

Brown_Nataleigh's avatar
12 hours ago

Payment methods not working.

Was trying to buy packs for sims for and entered my card info and it tells me that my card didn't work but charged 1$ to my account and the bank says it all good has anyone else had this problem.

1 Reply

  • jugrati's avatar
    jugrati
    Seasoned Newcomer
    12 hours ago

    First, you might want to wait a few hours to see if the payment processes. If your bank says everything is fine, check if they have any security blocks on gaming-related transactions, as some banks automatically flag them. You can also try using a different payment methods, such as another card, PayPal, or EA Wallet funds. If you’re purchasing through a browser, clearing your cache and cookies or switching to a different browser may help. For console or app purchases, restarting your system could resolve any temporary glitches. If the issue persists, contact support directly through their help center to see if they can assist with the failed transaction. Keep an eye on your account to ensure the charge disappears, as authorization holds typically drop off in a few days. Have you checked if the charge is still pending, or has it been refunded already?

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