I've been trying to pay for my The Sims 4 customized bundle but my payment method is not working although it should work. My card information is correct and I have tried to change my payment methods. I keep getting this: "That didn't work, let's try again. If the problem persists you may want to use a different payment method or try again later." I'm so mad and sick of this EA. This app never works.

Hi @Melsku07 Please try the following steps to clear up this error: Use a different payment method Make sure your billing details in the EA app match the billing details for your card Remove and re-add your payment method from your account Make sure the location on your account matches your real location If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.

Payment not working | EA Forums

4 Replies

EA_Solaire
Community Manager
2 years ago
Hi @Melsku07

Please try the following steps to clear up this error:

Use a different payment method

Make sure your billing details in the EA app match the billing details for your card

Remove and re-add your payment method from your account

Make sure the location on your account matches your real location

If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this transaction to get stuck, you can contact the team by submitting a help request on the site here.
shreya25
7 months ago
you have probably disabled international transactions from your card which is why the payment isn't going through. i had the exact same issue. enable it and try again.
andek661
7 months ago
No, that is not the problem
s1mnutty
New Rookie
2 months ago
I am having the same issue. I tried deleting my Paypal payment method and reinstalling it making sure the name matched exactly but it still wouldn't work. I then deleted Paypal and opted to add my credit card directly as the payment method instead. Still wouldn't accept the payment. I then tried deleting all payment methods and making the purchase by adding my credit card directly in at the time of purchase and double checking address etc. but the payment still would not go through. I had no payment issues before when using the old Origin but this new app simply doesn't want to accept my money. I have no idea how to check that the location on my EA account matches my location. I think my original EA account was registered to USA instead of my actual country but I have no idea how to check or change that since my account was created almost 2 decades ago!!! Basically, if EA doesn't want to accept my money directly, then I will look for an alternative vendor if I want any EA games and at this rate, I think I might just put it all on hold for now.

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Payment not working

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My Sims 4 game will not work