Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7450ddd1-cdf2-47f5-8c32-e07c291ff28f
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 18.02.24 01:50
Summarize your bug After logging into the EA App, the app opens to the hub screen for a few seconds before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I click on the restart app button in the dialog.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.
What happens when the bug occurs? The app crashes and displays a dialog saying "The app crashed unexpectedly"
What do you expect to see? The app should not crash and I should be able to play games I have purchased.
This has been going on for about a week now. The newest updated version of the app was said to fix this issue but it hasn't for me.
CM edit: edited title for clarity.
Whenever I tried to open the EA App or directly play a game made by EA. It was telling me that it unexpectedly crashed, not even EA support could help me. Is this happening to anyone else?
Pretty much in the same situation. Deleted the app, reinstalled it, cleared the cache, repaired it... Nothing works.
Operating System
Windows 7 Professionnel 64-bit SP1
CPU
Intel Core i7 4770 @ 3.40GHz 39 °C
Haswell 22nm Technology
RAM
16,0 Go Dual-Channel DDR3 @ 799MHz (11-11-11-30)
Motherboard
MSI H81M-P33 (MS-7817) (SOCKET 0) 28 °C
Graphics
G246HL (1920x1080@59Hz)
4096MB ATI Radeon RX 550 Series (Unknown) 36 °C
Storage
931GB Seagate ST1000DM003-1ER162 ATA Device (SATA ) 29 °C
Optical Drives
ASUS DRW-24F1MT ATA Device
Audio
Realtek High Definition Audio
By following the app on the task manager, I have a hunch that the problems stem from EADesktop.exe.
Edit:
report ID: cdb52e6e-b3e0-45e9-956f-b20c5c9d8a2d
Uptade on situation: tried deleting everything related to the EA App from my computer, including games. After reinstallation, the result is the same: the app crashes unexpectedly after logging in.
I am having the same issue. Did you ever find a solution?
Still getting the app crashed unexpectedly error. It's been over 24 hours now.....
no solution and EA hasn't responded to multiple messages or anything. I paid too much for my games to have access to them blocked off. I wish someone would help me
