Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7450ddd1-cdf2-47f5-8c32-e07c291ff28f
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 18.02.24 01:50
Summarize your bug After logging into the EA App, the app opens to the hub screen for a few seconds before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I click on the restart app button in the dialog.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.
What happens when the bug occurs? The app crashes and displays a dialog saying "The app crashed unexpectedly"
What do you expect to see? The app should not crash and I should be able to play games I have purchased.
This has been going on for about a week now. The newest updated version of the app was said to fix this issue but it hasn't for me.
CM edit: edited title for clarity.
I just got the notification that Origin is not working on my MacBook anymore, and I need to download the EA App. After installing the EA app, it won't start. I keep getting crash notifications and that's it. After contacting EA, the only workable solution was to reinstall the EA App. It doesn't work and I keep getting crash notifications. Now I can't play my Sims 4 game anymore. How soon will this problem be fixed? I payed enough money for The Sims 4, even bought a new pack a week ago. I play this game for years, and now I can't play all of a sudden because of a faulty app. I am so dissapointed for the "help" I got.. Are there any workable solutions for my expensive game?
The EA app doesn't even start. It just instantly says it's crashing and that's it.. And still it is. The last solutions was: just wait.
I am running into a similar issue. I got prompted to download the EA app on origin and it worked fine with no issues for a few days. Yesterday, I tried to open the app but it kept crashing. It said that the EA app was not supported on mac. I followed all the steps from the link you provided but the app still wont download. I don't know what else to do :/
Its been months since the first complaint and im having the same issue. Has anyone solved this problem
Had this problem a month ago. It is now back again. App crashes. I get the "backround services crashed" popup. Manual update does not do anything except confirming the app is already up to date. And that's it. Well done (again).
Has there been any sort of solution? It's crazy how this massive company isn't even able to easily fix their app after MONTHS of complaints.
