Forum Discussion

e2fc6f4059d2e80e's avatar
e2fc6f4059d2e80e
Newcomer
9 hours ago

Ultimate Game Pass not detected by EA app - Asks me to purchase "EA play"

I have Xbox Game Pass Ultimate, which includes EA Play, but the EA App keeps asking me to purchase EA Play when I try to install ea games. My accounts are linked correctly, and I’ve already tried relinking and clearing the cache. Can you check if EA Play is correctly attached to my account?

Please let me know what account info should i provide for debugging

2 Replies

Sort By
  • iTzFluxiii's avatar
    iTzFluxiii
    Seasoned Newcomer
    8 hours ago

    Same thing for me ive tried all steps multiple log ins and outs everything. Looks like an EA issue 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    e2fc6f4059d2e80e iTzFluxiii 

    We cannot help with this directly here on EA Forums.

    Please make contact with an EA Game Advisor for assistance.
     
    Click the following link to get started:
     
    https://help.ea.com/help/faq/using-ea-help/
     
    Thanks.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.6,898 PostsLatest Activity: 4 minutes ago