Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7450ddd1-cdf2-47f5-8c32-e07c291ff28f
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 18.02.24 01:50
Summarize your bug After logging into the EA App, the app opens to the hub screen for a few seconds before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I click on the restart app button in the dialog.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.
What happens when the bug occurs? The app crashes and displays a dialog saying "The app crashed unexpectedly"
What do you expect to see? The app should not crash and I should be able to play games I have purchased.
This has been going on for about a week now. The newest updated version of the app was said to fix this issue but it hasn't for me.
CM edit: edited title for clarity.
I can't load the EA app today. All was working fine yesterday. I tried multiple things to fix this. Made sure my Windows and Visual c++ is up to date. I have no other apps etc run in the background or systems blocking the app.
I tried to open the EA app as administrator, rename the EA folders, and uninstalled/reinstalled the app. None of it is working and I always get the same error message: The app crashed unexpectedly.
All was fine yesterday. Any help would be appreciated.
I checked again this evening, but still getting the same error message. Having paid a lot of money for games, but not being able to actually play them is rather frustrating.
