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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi everyone, A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on...
pc
technical issues
Bluebellflora's avatar
Bluebellflora
Hero+
11 months ago
@cxshtana

Could you set up a new user account on your Mac and try to launch EA App in that account?
  • cxshtana's avatar
    cxshtana
    11 months ago

    @Bluebellflora 

    Okay so I tried this, made the user and admin and when I logged in it immediately tried to launch EA and I hit the same error before I could even click anywhere. :/

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      11 months ago
      @cxshtana

      Ok, thanks for trying. You can trash that new account now, it was testing to see if the issue was anything related to your normal account.

      Do you have anything installed on your Mac that you think may be interfering with EA App launching? Any antivirus or apps that may prevent connections. Have you ever used any apps that claim to "clean" your computer and get rid of unnecessary files?

      Which version of macOS are you running?
      • cxshtana's avatar
        cxshtana
        11 months ago

         @Bluebellflora  No I’ve never installed anything like that in terms of “cleaning” apps. I only had NordVPN for a while but I got rid of it some time ago. I read somewhere that using the migration tool (which I used when I purchased this laptop to transfer everything from my older one) might cause some issue but I’m not sure how true that is. 
        also I’m running the latest version of Sonoma I believe it’s 14.4.1

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