Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7450ddd1-cdf2-47f5-8c32-e07c291ff28f
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 18.02.24 01:50
Summarize your bug After logging into the EA App, the app opens to the hub screen for a few seconds before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I click on the restart app button in the dialog.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.
What happens when the bug occurs? The app crashes and displays a dialog saying "The app crashed unexpectedly"
What do you expect to see? The app should not crash and I should be able to play games I have purchased.
This has been going on for about a week now. The newest updated version of the app was said to fix this issue but it hasn't for me.
CM edit: edited title for clarity.
Hey, can someone please help me,
I went to play my sims 4 today but when I went to click on my EA app on my desktop, it came up with, "app crashed unexpectedly", it then prompted me to restart the app, which I did, then it would say it is connecting, but then the "app crashed unexpectedly" again, and it keeps doing this everytime I try to get into the app.
I have tried uninstalling and reinstalling the app but the problem still proceeds.
Just to clarify I am playing on Windows 7 and my EA name is georgiamoon05.
Can someone please help me resolve this problem ?
I have same problem.
