PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

I sent another message to support, who once again answered me “turn off your antivirus”
I'm sorry, but my * is burned out, and if I had the opportunity, I would sue such terrible developers
«And again you didn’t answer my questions)) THANK YOU SO MUCH TO THIS WORLD THAT EA SUPPORT IS NOT BOTS))
Are you even aware of this problem? GIVE ME ACCESS TO THE OLD VERSION OF THE APPLICATION. YOUR FORUM IS ALREADY FLOODED WITH REQUESTS TO RETURN THE OLD UPDATE OR THE OPPORTUNITY TO REMOVE THE UPDATE. WAKE UP IN YOUR OFFICE»