Community ManagerProduct: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7450ddd1-cdf2-47f5-8c32-e07c291ff28f
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 18.02.24 01:50
Summarize your bug After logging into the EA App, the app opens to the hub screen for a few seconds before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I click on the restart app button in the dialog.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.
What happens when the bug occurs? The app crashes and displays a dialog saying "The app crashed unexpectedly"
What do you expect to see? The app should not crash and I should be able to play games I have purchased.
This has been going on for about a week now. The newest updated version of the app was said to fix this issue but it hasn't for me.
CM edit: edited title for clarity.
I keep getting this error everytime I open the EA app. I'm not able to contact EA for help through chat or email on their help site. I'm coming here to see if anyone has this issue or has found a fix. I saw some other posts that had this error and were resolved so I tried the suggestions and nothing worked.
Community Manageri am still experiencing the app crashing unexpectedly
-ive cleared my device cache
-ive tried to repair my ea app
-ive tried to do app recovery
win10
started in February
starting the game via the ea app or by clicking my sims4 icon on my screen
last time i spoke to an ea help genius 😁they told me to; thru my control panel -repair the app
if that didnt work to -unistall the ea app and reinstall it. i asked for a most currently updated ea app download link
and ever since i cannot get this ea app to launch to play anything
Community ManagerHi @Derekorl, @MiracleKiratts, @195ak,
Still experiencing the "The app crashed unexpectedly" or "Background Services Crashed" error?
If you're still experiencing the "The app crashed unexpectedly" or "Background Services Crashed" error in the EA app, even after updating the client to v13.188, clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible (click on "Spoiler" to reveal info):
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Additional Info:
The old thread discussing the "The app crashed unexpectedly" error for February 2024 has been closed.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
