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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
10 months ago

PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hi everyone, A new update, v13.188, has been released for the EA app on Windows. This update seems to include a fix for the "The app crashed unexpectedly" or "Background Services Crashed" error on...
pc
technical issues
Bagel7's avatar
Bagel7
2 years ago

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 7450ddd1-cdf2-47f5-8c32-e07c291ff28f
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 18.02.24 01:50
Summarize your bug After logging into the EA App, the app opens to the hub screen for a few seconds before crashing and displaying a dialog saying "The app crashed unexpectedly". The cycle repeats if I click on the restart app button in the dialog.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Open the app, log in (if not already) and wait a couple seconds for it to inevitably crash.
What happens when the bug occurs? The app crashes and displays a dialog saying "The app crashed unexpectedly"
What do you expect to see? The app should not crash and I should be able to play games I have purchased.

‌

This has been going on for about a week now. The newest updated version of the app was said to fix this issue but it hasn't for me.

CM edit: edited title for clarity.

kirby-69's avatar
kirby-69
11 months ago

Greetings,

After trying all of the previous fixes in the various discussion (and i mean ALL of them) I noticed that in EA folder in the Start Up menu where you hit App Recovery to 'Clear Cache' there is all so an option to hit (EA App Updater).  After clicking on the updater, my EA App finally launched.  Thus after many days of heartache and  not being able to play my Mass Effect game, I can now play it.

Hope this helps everyone still trying to discover a fix for there EA App.

  • MiracleKiratts's avatar
    MiracleKiratts
    11 months ago

    No，it doesn't work. I am WIN7,and you?

    • kirby-69's avatar
      kirby-69
      11 months ago
      @MiracleKiratts Hello - sorry to hear that this fix did not work for you in Win-7. I am using Win-10. Did you try the other fixes as well? Clear Cache. Reinsall App, Repair app, Delete all file folders when you uninstall, etc?
      • MiracleKiratts's avatar
        MiracleKiratts
        11 months ago

        Of course I have done all you said!

        Last Saturday, I updated the trash EAAPP to v13.188, it worked at that time, for only once, the interface showed up. (still can not lauch the games said Invalid License)

        I exited the EAAPP and re-lauched it, then the crashed report here again and again.

        What a trash!

    • 195ak's avatar
      195ak
      11 months ago
      Name of the application that generated the error: Igoproxy32.exe, Version: 0.0.0.0, TimesTamp: 0x65d4e257
      Name of the module that generated the error: Unknown, Version: 0.0.0.0, TimesTamp: 0x00000000
      Exception code: 0xc0000005
      Offset error 0x0000140d
      Id process that generated the error: 0x1134
      ONTING THE START OF THE APPLICATION that generated the error: 0x01da99750E9F18CF
      Path of the application that generated the error: C: \ Program Files \ Electronic Arts \ and Desktop \ and Desktop \ Igoproxy32.exe
      Path of the module that generated the error: Unknown
      ID Report: D1C8ed47-B172-4E91-BB87-9B2FDB36A51A
      Full name package that generated the error:
      ID application relating to the package that generated the error:
  • Endian32's avatar
    Endian32
    11 months ago

    This worked for me!

    EA app version 13.180.0.5693 will be upgraded to version 13.188.0.5701.

    So version 13.180.0.5693 wouldn't even start, so didn't get as far as updating. Running the EA App Updater directly from the start menu seems to have done the trick!

    Thankyou

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