Community Manageri am still experiencing the app crashing unexpectedly
-ive cleared my device cache
-ive tried to repair my ea app
-ive tried to do app recovery
win10
started in February
starting the game via the ea app or by clicking my sims4 icon on my screen
last time i spoke to an ea help genius 😁they told me to; thru my control panel -repair the app
if that didnt work to -unistall the ea app and reinstall it. i asked for a most currently updated ea app download link
and ever since i cannot get this ea app to launch to play anything
Community ManagerHi @Derekorl, @MiracleKiratts, @195ak,
Still experiencing the "The app crashed unexpectedly" or "Background Services Crashed" error?
If you're still experiencing the "The app crashed unexpectedly" or "Background Services Crashed" error in the EA app, even after updating the client to v13.188, clearing the EA app cache (if possible), or repairing the EA app (only possible on Windows), please share the following requested data with us where possible (click on "Spoiler" to reveal info):
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread:
Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Additional Info:
The old thread discussing the "The app crashed unexpectedly" error for February 2024 has been closed.
Workarounds:
For a potential workaround to play The Sims 4 or other games that support Offline Mode, follow these steps: link.
Thanks for reply
my windows is 10pro 22h2
version EA Updated latest version, cache clean, I attach file logs
Community ManagerHi @195ak,
Could you please share an EA app Error Reporter ID here in the thread?
ID 03655cb0-19c2-419d-92d3-702efde991db
I also attach error files
Name of the application that generated the error: Igoproxy32.exe, Version: 0.0.0.0, TimesTamp: 0x65d4e257
Name of the module that generated the error: Unknown, Version: 0.0.0.0, TimesTamp: 0x00000000
Exception code: 0xc0000005
Offset error 0x0000140d
Id process that generated the error: 0x1134
ONTING THE START OF THE APPLICATION that generated the error: 0x01da99750E9F18CF
Path of the application that generated the error: C: \ Program Files \ Electronic Arts \ and Desktop \ and Desktop \ Igoproxy32.exe
Path of the module that generated the error: Unknown
ID Report: D1C8ed47-B172-4E91-BB87-9B2FDB36A51A
Full name package that generated the error:
ID application relating to the package that generated the error:
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this): Windows 7
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time): March 2024
When does the error occur (opening the EA app, starting a game via the EA app, Steam, Epic, or during gameplay?): "The app crashed unexpectedly"
What is the current version of your EA app (check here on how to see this): 13.202.0.5715
*Edit: if you can't open the client, you can't check this. That's okay!
Please share an EA app Error Reporter ID here in the thread: c30a2476-7c36-4813-b5a4-d81dd0b91a48
Please share the most recent EA app logs and attach them to your post (check here on how to do this): tried to, but file types are not supported - why don't you take zip files?
