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Thanks for reply
my windows is 10pro 22h2
version EA Updated latest version, cache clean, I attach file logs
Hi @195ak,
Could you please share an EA app Error Reporter ID here in the thread?
- 11 months ago
ID 03655cb0-19c2-419d-92d3-702efde991db
I also attach error files
Name of the application that generated the error: Igoproxy32.exe, Version: 0.0.0.0, TimesTamp: 0x65d4e257
Name of the module that generated the error: Unknown, Version: 0.0.0.0, TimesTamp: 0x00000000
Exception code: 0xc0000005
Offset error 0x0000140d
Id process that generated the error: 0x1134
ONTING THE START OF THE APPLICATION that generated the error: 0x01da99750E9F18CF
Path of the application that generated the error: C: \ Program Files \ Electronic Arts \ and Desktop \ and Desktop \ Igoproxy32.exe
Path of the module that generated the error: Unknown
ID Report: D1C8ed47-B172-4E91-BB87-9B2FDB36A51A
Full name package that generated the error:
ID application relating to the package that generated the error: - 11 months ago
Tonight it works, played at Star Wars Battlefront II
Tomorrow I try the other games, without doing anything, finally - dianecapito10 months agoSeasoned Traveler
Hello @EA_Leeuw I’ve updated my EA App on MACBOOK but it still doesn’t work. I’ve reported the same problem on ErrorReporter. Since the migration I never success to open EA App.
I wait but it’s very sad. For some people it works and other one it doesn’t. (Sorry for my english but I’m French and our EA manager doesn’t give us any answers).
I don’t have winrar so I can’t send any compress files.
I’ll just keep reading the progress and hope that it won’t take a year !
- EA_Leeuw10 months ago
Community Manager
@195ak I'm sorry, you're getting the "The app crashed unexpectedly" or "Background Services Crashed" error in EA app when you have 3D Vision enabled in the Nvidia Control Panel? In that case it sounds like a Nvidia driver issue to be honest, rather than an EA app issue. I would recommend to maybe update your GPU drivers or do a fresh install of them.
@dianecapito, you are getting the "The app crashed unexpectedly" or "Background Services Crashed" error in EA app for Mac? If so, please include an EA app Error Reporter ID. Thank you. - 10 months agoThanks for the reply, I found the solution to play in 3D
now everything is OK - dianecapito10 months agoSeasoned Traveler
@holovkoA same same same !!!! I really don’t understand 😭
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