Forum Discussion

Community Manager

4 years ago

Potential Workaround - Missing Download Button

Hi everyone, We've been investigating the reports we've seen where there is no Download button when viewing a game in your Collection. It looks like this may be related to ad-blocking or DNS...

bug

mac

Beag_58

4 years ago

I bought the ea pass, but as you can see, there are no download or purchase buttons. I have the same problem since yesterday.

ArthurK51
4 years ago
I'm having the same problem right now. I hope there is a solution...
- Beag_58
  4 years ago
  Didn't you have this problem before or did you just buy it too ?
  - Beag_58
    4 years ago
    I also installed ea app on my 2nd computer and it has the same problem. I think the problem is from the internet, now i will try to use another internet
Sagna_The_Great
4 years ago
Check if sdk.split.io or events.split.io is blocked.
- Metabee_Zico
  4 years ago
  This was the problem for me. I have a pi-hole and it was blocking requests to sdk.split.io and events.split.io. Adding both to the whitelist, restarted the app and download button showed right away
  - EA_Darko
    Community Manager
    4 years ago
    Great to hear that you found a solution for your issue and thanks for sharing it.
    
    Darko