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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Potential Workaround - Missing Download Button

Hi everyone,  We've been investigating the reports we've seen where there is no Download button when viewing a game in your Collection.  It looks like this may be related to ad-blocking or DNS...
bug
mac
pc
stncttr908's avatar
stncttr908
4 years ago
@CaughtInMyScoPe This is the answer! Thank you. I was using Cloudflare DNS and my friends are presumably using their ISP's, Google's, etc. I connected to my VPN provider and everything works fine.
Umutsasi's avatar
Umutsasi
4 years ago

My dns settings were already in the auto-get dns settings option. I tried google and cloudflare dns settings and opened the ea app again. But problem was not solved. Where am I doing wrong? @stncttr908 @CaughtInMyScoPe 

  • stncttr908's avatar
    stncttr908
    4 years ago

    @Umutsasi  Here are the failed DNS entries I captured while not using my VPN, maybe you can try to add these to your hosts file?

    pin-em.data.ea.com
    groups.gameservices.ea.com
    pc.ea.com
    rtm.tnt-ea.com
    split-evaluator.juno.ea.com
    desktop-config.juno.ea.com
    service-aggregation-layer.juno.ea.com
    ratt.juno.ea.com
    pc-assets.ea.com

  • KerimcanT's avatar
    KerimcanT
    4 years ago

    Umut vpn aç kapa yap düzeliyor

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      4 years ago

      Hey all, is it possible to try on a different network to see if you have the same issue?


      Can I ask with what ISP you see the issue and where you are located?


      Darko

      • stncttr908's avatar
        stncttr908
        4 years ago
        @EA_Darko I am forcing Cloudflare DNS on my router so the ISP/location isn't really relevant. Switching on my VPN, which forces its own DNS through the tunnel, works fine. What's interesting is once the game is downloaded (FIFA 22 in this case) I can run it via my desktop shortcut and it loads fine, so presumably this workaround is only needed to trigger the download/confirm to the EA App that the game is purchased/downloaded.
      • Umutsasi's avatar
        Umutsasi
        4 years ago

        @RnZistaken @KerimcanT Ya valla dns değiştirdim her şeyi yaptım. Vpn kapa aç yap demişsin de bilgisayara özel indirilen vpn var mı? Tarayıcıdan vpn aç kapa yapılarak düzelmez.

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