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cad6d8082431bd4's avatar
1 year ago

Previously downloaded Origin games not in EA app

Why are all my games not in the EA App? They are also not showing up in purchase history, but i do have the order confirmations on mail

How do i fix this? It is basically all my sims games

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi @cad6d8082431bd40,

    If your games are not showing on the EA app and also not under your purchase history, it's very likely that you signed in with a different account that you used to purchase the games. I'd suggest that you try signing in with other emails that you may have in case you had purchased the games on a different account. If you are still unable to find the correct account, then you can contact EA Help Support and provide them with an invoice number for any of your purchases and they should be able to assist you with that! 

    I hope this helps! 🙂 

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