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xSmokeyTheBear's avatar
xSmokeyTheBear
Rising Newcomer
1 year ago

Prime Gaming Content claimed in 2021 on Origin not in EA Library

See title, I redeemed Battlefield V and Battlefield 1 both in the summer of 2021.

I can provide proof of this to an EA tech who is able to assist.

Looking to re-add both titles to my library.

3 Replies

  • xSmokeyTheBear's avatar
    xSmokeyTheBear
    Rising Newcomer
    1 year ago

    Thank you for the response, I have attempted logging out and uninstalling + reinstalling but neither fixed my issue.

    I still see neither game in my library, however I see another game that I did redeem in 2022 from Prime Gaming, STAR WARS Jedi: Final Order.

    This game has always been my library, since I first reported the issue.

    I was informed to purchase an EA Plus subscription to "access" these games, but I already own them. 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Our support team will need to review your account, so please get in touch with them if you need more help. 

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