Forum Discussion
3 Replies
- EA_Pulsar2 years ago
Community Manager
Hey @xsmokeythebear
If you use multiple accounts, please log out and make sure that you log in with the correct email address.
We cannot see your account history, but if you need more help with finding your game, please follow this article on our website.
Find games that are missing from your Library
Feel free to contact our support team if you need more help.
- xSmokeyTheBear2 years agoRising Newcomer
Thank you for the response, I have attempted logging out and uninstalling + reinstalling but neither fixed my issue.
I still see neither game in my library, however I see another game that I did redeem in 2022 from Prime Gaming, STAR WARS Jedi: Final Order.
This game has always been my library, since I first reported the issue.
I was informed to purchase an EA Plus subscription to "access" these games, but I already own them.
- EA_Pulsar2 years ago
Community Manager
Our support team will need to review your account, so please get in touch with them if you need more help.