Forum Discussion

Disillusioned0's avatar
Disillusioned0
3 years ago

Profile Pic becoming blurry in EA App but looks fine on EA.com

Hello, I've recently migrated to EA App to play sims 4 and I've decided to change my profile picture. However, upon changing my profile picture it becomes very blurry on the App and I can't find the ...
pc
technical issues
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

Hey @Disillusioned0 if an issue with the app I would be expecting to see more reports of it. I'm testing here using 3 PCs and about 10 EA accounts and cannot recreate the issue using a variety of images.


Darko 

Disillusioned0's avatar
Disillusioned0
3 years ago
@EA_Darko So because I'm the only one dealing with this issue that has reported it in a sense, nothing will be done about it? To me, it's clear it's an app issue because like I said, I NEVER had this issue with origin and now I suddenly do with the new app. But again, since I'm the only one reporting it, nothing will be done.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Generally @Disillusioned0 if an issue is onlu affecting a single uaer and we cannot recreate it this points to an issue on the user side. For such issues this would be something you need to troubleshoot yourself.

    Darko

    • T0P_CaT9's avatar
      T0P_CaT9
      6 months ago

      Good day!

      Well now I have the same issue. Picture is blurry in app despite showing normal quality at EA.com. It is this way with every avatar I use either from my own pictures or the provided ones from games. I'm new to EA and only had one picture on my avatar before which was displayed in flawless quality as is in the original. 

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