Profile Picture on EA app and EA Account Portal Appear as Bugged
Hello,
whenever I try to change my Profile Picture it does seem to change but it appears bugged on the website, the EA App and any game won't display any pfp at all because of it and it really buggs me. I couldn't find anything about it online, I tried every compatible file format, tried numerous pictures and tried a bunch of suggestions for other pfp related issues I found online and nothing works. It really annoys me and I do not understand why this happens or how to fix it.
See attached pictures, 1 is on the website where I change it and 2 is in the EA App which displays the exact same broken picture, no matter what picture or file format I pick. Even trying to change it back to the picture I had before, which displayed normal, yields these results.
Does anyone know why this happens or how to fix it? Thanks in advance.
I am unable to crop and upload a new avatar for my account at myaccount.ea.com. After submitting the avatar the image appears as a blank transparent box (attached image to show).
This is actually very ugly to see in the EA App and I'd rather not use a premade avatar from the EA selection.
My mother downloaded the sims 4 yesterday and was trying to upload a personal picture. We were trying to figure out the format and size she needed for it to process and show up. I was trying to show her how it worked and uploaded her picture to my account and it didn't show up after I found out it's a 208x208 jpg, png or gif. Well, she went with a genetic pic from the website... I tried to re upload my picture that I've had there since 2014... Now it isn't showing up on my EA app nor on the website. ☹️
I'd like to know why? Are we no longer allowed to have personal pictures? And if not "Why" is there an option to do so? My picture is NOT offensive or bad in anyway and I'm extremely unhappy that it isn't showing up. I'm already on my last leg with patients with this company and game.
So are you going to fix it or not because now that the issue is multiplying with every user, you've gone and disappeared. I couldn’t care less about how many millions or billions your company makes if you’re unable to show it in the results of your product then honestly you’re better off not socially existing. Fix the profile pic issue I won’t ask again.
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Hello,
whenever I try to change my Profile Picture it does seem to change but it appears bugged on the website, the EA App and any game won't display any pfp at all because of it and it really buggs me. I couldn't find anything about it online, I tried every compatible file format, tried numerous pictures and tried a bunch of suggestions for other pfp related issues I found online and nothing works. It really annoys me and I do not understand why this happens or how to fix it.
See attached pictures, 1 is on the website where I change it and 2 is in the EA App which displays the exact same broken picture, no matter what picture or file format I pick. Even trying to change it back to the picture I had before, which displayed normal, yields these results.
Does anyone know why this happens or how to fix it? Thanks in advance.
\n\n
CM edit: edited title for clarity.
","body@stringLength":"935","rawBody":"
Hello,
whenever I try to change my Profile Picture it does seem to change but it appears bugged on the website, the EA App and any game won't display any pfp at all because of it and it really buggs me. I couldn't find anything about it online, I tried every compatible file format, tried numerous pictures and tried a bunch of suggestions for other pfp related issues I found online and nothing works. It really annoys me and I do not understand why this happens or how to fix it.
See attached pictures, 1 is on the website where I change it and 2 is in the EA App which displays the exact same broken picture, no matter what picture or file format I pick. Even trying to change it back to the picture I had before, which displayed normal, yields these results.
Does anyone know why this happens or how to fix it? Thanks in advance.
\n\n
CM edit: edited title for clarity.
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Profile Picture on EA app and EA Account Portal Appear as Bugged","moderationData":{"__ref":"ModerationData:moderation_data:7700439"},"body":"@Lockyn187 I too am having this exact same issue. I have tried multiple computers and multiple browsers, all with the same results.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"131","kudosSumWeight":0,"postTime":"2024-08-17T09:33:02.253-07:00","lastPublishTime":"2024-08-17T09:33:02.253-07:00","metrics":{"__typename":"MessageMetrics","views":1280},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:ea-app-en/category:ea-forums-en/community:tghpe58374board:ea-app-technical-issues-en/message:7700408/message:7700439","repliesCount":0,"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"244","rawBody":"@Lockyn187 I too am having this exact same issue. I have tried multiple computers and multiple browsers, all with the same results.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:7700439_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:7700440":{"__typename":"ModerationData","id":"moderation_data:7700440","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:7700440":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2522711"},"id":"message:7700440","revisionNum":1,"uid":7700440,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"parent":{"__ref":"ForumTopicMessage:message:7700408"},"conversation":{"__ref":"Conversation:conversation:7700408"},"subject":"Re: Profile Picture on EA app and EA Account Portal Appear as Bugged","moderationData":{"__ref":"ModerationData:moderation_data:7700440"},"body":"
I am unable to crop and upload a new avatar for my account at myaccount.ea.com. After submitting the avatar the image appears as a blank transparent box (attached image to show).
This is actually very ugly to see in the EA App and I'd rather not use a premade avatar from the EA selection.
I am unable to crop and upload a new avatar for my account at myaccount.ea.com. After submitting the avatar the image appears as a blank transparent box (attached image to show).
This is actually very ugly to see in the EA App and I'd rather not use a premade avatar from the EA selection.
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My mother downloaded the sims 4 yesterday and was trying to upload a personal picture. We were trying to figure out the format and size she needed for it to process and show up. I was trying to show her how it worked and uploaded her picture to my account and it didn't show up after I found out it's a 208x208 jpg, png or gif. Well, she went with a genetic pic from the website... I tried to re upload my picture that I've had there since 2014... Now it isn't showing up on my EA app nor on the website. ☹️
I'd like to know why? Are we no longer allowed to have personal pictures? And if not \"Why\" is there an option to do so? My picture is NOT offensive or bad in anyway and I'm extremely unhappy that it isn't showing up. I'm already on my last leg with patients with this company and game.
My mother downloaded the sims 4 yesterday and was trying to upload a personal picture. We were trying to figure out the format and size she needed for it to process and show up. I was trying to show her how it worked and uploaded her picture to my account and it didn't show up after I found out it's a 208x208 jpg, png or gif. Well, she went with a genetic pic from the website... I tried to re upload my picture that I've had there since 2014... Now it isn't showing up on my EA app nor on the website. ☹️
I'd like to know why? Are we no longer allowed to have personal pictures? And if not \"Why\" is there an option to do so? My picture is NOT offensive or bad in anyway and I'm extremely unhappy that it isn't showing up. I'm already on my last leg with patients with this company and game.
Thank you ahead of time for any help
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euhm, another weid thing happend... my ea profile (still) shows a broken image as pfp. But in NFS Unbound, it shows my old pfp from last year...
euhm, another weid thing happend... my ea profile (still) shows a broken image as pfp. But in NFS Unbound, it shows my old pfp from last year...
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@EA_Leeuw Are you guys ever going to fix this? It's just the same image, a broken photo icon
@EA_Leeuw Are you guys ever going to fix this? It's just the same image, a broken photo icon
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having same issue. wanted to change after having old one for awhile and not showing my new 1
having same issue. wanted to change after having old one for awhile and not showing my new 1
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So are you going to fix it or not because now that the issue is multiplying with every user, you've gone and disappeared. I couldn’t care less about how many millions or billions your company makes if you’re unable to show it in the results of your product then honestly you’re better off not socially existing. Fix the profile pic issue I won’t ask again.
So are you going to fix it or not because now that the issue is multiplying with every user, you've gone and disappeared. I couldn’t care less about how many millions or billions your company makes if you’re unable to show it in the results of your product then honestly you’re better off not socially existing. Fix the profile pic issue I won’t ask again.
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Profile Picture on EA app and EA Account Portal Appear as Bugged","moderationData":{"__ref":"ModerationData:moderation_data:7700462"},"body":"
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RESOLVED - Post Marked as Solution for Visibility
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Hi all,
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It's good to hear that the issue seems to be resolved for the https://profile.ea.com website and the EA app.
