Forum Discussion

Re: Account ban appeal

No, can you guys summit the ban appeal from my account?

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @thugmetro 

    Unfortunately, we can't do that. Can you create another account to see if that works?

  • Already tried, keeps saying "Whoops! Our bot authentication found an error.".

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @thugmetro 

    Did you try a Microsoft Edge browser? I see some others having success with this.

    Also, if that doesn't help, try creating a case without logging in.

  • yes i have tried many different ways and nothing works, do you have an email address where i can send my dispute directly?.

    This is so frustrating, i literally got banned for buying a game.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello,

    This issue is currently being investigated. The best I can tell you is to just keep trying. Others that have reported this say it started working after a few days.

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