Forum Discussion
42 Replies
Yes I tried the first way you suggested it didnt work
Gere is a fun fact my surname is actually Leeuw.
- EA_Leeuw3 years ago
Community Manager
@B1rd_of_Hermes0 wrote:
Gere is a fun fact my surname is actually Leeuw.
@B1rd_of_Hermes0, really?
Jokes aside; could you open a Private Browsing window & go to https://help.ea.com > login via the upper-right corner > Select the Steam icon to login > do you still get the same issue?
No it still doesnt work😪
I think I should do a step by step foto of the process it is taking me through. So you can see if there is something wrong.
1.I follow your link and login using steam( in InPrivate window)
2.I have a authenticator protecting my steam account so I get the code and enter it.
3. After i authenticate my account login it takes me HERE.
4.Then after yhat it takes me HERE.
5.but then the window closes takes me back to EA login and asks to create a new account.
6. I enter my birth date in previous foto, then it takes me here, I enter my existing EA account which is exactly the same as my steam account.
7.It takes me here and I select my existing account.
8.It asks me my prefered verifycation method I choose the top one.
9.I enter the 6 digit code
10.then it asks me to link steam and EA.
11.And then I get the famous "Something went wrong" error
damn bro I thought of doing and showing this exact step by step process, and you actually did it 🙌😇😁
- EA_Leeuw3 years ago
Community Manager
@Xb147 @B1rd_of_Hermes0, thanks for the additional info!
Question for you two; do you have any special characters in your Steam name? (any non-Latin characters etc.)
No I dont my account name has no caps, a few underscores and a number, my account itself is very long with only latin words and a lot of (.) Which suffices as spacings.
I think I just clicked do you know that on some game stores you cannot create a account with alot of ( . ) because they see it as a way to create multiple accounts using the same name only to add" .[edit: email address removed]"
[edit: email address removed] ( oh no my account got banned ill create a new one but I like my account name, ok well ill just do this)
[edit: email address removed]
Some app stores prohibet doing this but IDK WHY.
i have the same problem i have done all the steps and is not working
I see my post got edited ill use something else as an example *****@gmail.com (gets banned)
*****.*****@gmail.com
- EA_Leeuw3 years ago
Community Manager
Hey @B1rd_of_Hermes0,
It could very well be the case that the very long name with lots and lots of .'s or _'s is causing this issue as well... Although I don't know, there's only one way to find out I think, and that is be either changing the email & name to more generic ones to check if that fixes it? - SpoilerSOLVED!!! GUYS I LINKEDD MY ACCOUNT😭🤩 !!!!!!!
Here's what I did :
- So my name on steam was pretty large, and it did include brackets.
- I renamed my steam profile name to a two-letter word.
- I followed the login steps through my browser
- AND NO MORE
"Something Went Wrong"This time it was "Your account is linked" 😌 - EA_Leeuw3 years ago
Community Manager
@Xb147, heeeey let's gooo. Nice one! Glad to read that fixed it for you!
So it might also be the solution for @B1rd_of_Hermes0 's situation. 🤔