Community ManagerHow to fix Error Code EC:10000 or EC:10500 in EA app?
Hey everyone,
We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." error with error code EC:10000 or EC:10500 in the EA app. In most cases, this issue is related to local network settings or your internet service provider (ISP). To resolve the issue, you can follow the troubleshooting steps below:
EC:10000 "Something went wrong - There is a problem with your account"
EC:10500 "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again."
❗Troubleshooting the error❗
Please click on 'Spoiler' to reveal the steps:
Standard troubleshooting steps for the EA app:
- Check for other applications that may be limiting EA app or Game performance,
- An EA app App Recovery (Clear Cache),
- Repair or verify your game files (based on which client you are launching from),
- EA app - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library.
Connection & Administrator troubleshooting steps for Windows:
Please click on 'Spoiler' to reveal the steps:
Connection:
- Connection and Advance Connection Guides,
- Untick the options in LAN Settings (make sure nothing is checked under Proxy Server),
- Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4),
- Change TCP/IP Settings,
- Set up a Static IP,
- Check date/time is correct in Windows,
- Try a new Windows User Account,
- Reset Windows Host File,
- Flush DNS:
- Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”,
- In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard,
- You should receive a message of your success as confirmation when the cache is cleared.
Administrator:
- Check date/time is correct in Windows,
- Change UAC Controls within Windows,
- Try a new Windows User Account,,
- Reset Windows Host File,,
- Change UAC Controls within Windows,
- Run the System File Checker tool and check for Windows and GPU updates,
- If you are playing on a laptop, default your game to the high-performance GPU,
- Guide for Troubleshooting Graphics issues,
- Install/Repair your VC++ files for the game (Microsoft VC++ Link),
- Download and update DirectX,
- Put your device in a Clean Boot and launch the game,
- Try the Game in different Compatibility settings,
- Remove any over-clocking or undervolt settings or software and check if the issue persists.
❗Still experiencing the problem?❗
To help us investigate, please provide as much detail as possible about the error, as it's challenging for our teams to identify potential causes without it. While there likely isn't a single root cause for everyone, these errors can occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC.
If you've tried all the troubleshooting steps, including updating the client, clearing the EA app cache, or repairing the EA app (Windows only), and you still encounter the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." errors with code EC:10000 or EC:10500, please refer to the template below for instructions on providing the necessary data for our teams to investigate further.
Thanks for your cooperation.
IMPORTANT: Please share an EA app Error Reporter ID here in the thread:
IMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this):
Are you playing on a Windows PC or Mac:
If Windows, what Windows version are you using (click here on how to see this):
If Mac, what version of macOS are you using (click here on how to see this):
Timestamp when the issue first occurred (date/time):
What is the exact error that you're getting ("There's a problem with your download" or "Something went wrong"):
What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!
Resolved TEMPORARY Outages Resulting in the Same Error
(Click on "Spoiler" to reveal info)
❗Please Remember❗
This thread is for the "Something went wrong - There is a problem with your account" error with error code EC:10000 or EC:10500 in the EA app ONLY.
For the "You don't have access" error, report it here with the requested data on page 1.
For the "There's a problem with your download" or "Something went wrong" error not related to the EA account message, report it here with the requested data on page 1.
If your EA app indicates a game has been removed from your library (see below), go here.
- RESOLVED TEMPORARY OUTAGE - Post Marked as Solution for Visibility
Hi everyone,
We experienced a temporary outage affecting some EA app services, causing some users to receive the EC:10000 error when trying to launch or log in. This issue was resolved around 10:30 am GMT+1 this morning.
Thank you for reaching out in the thread.
