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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: can't download the sims 4, stuck on "preparing".

Hi all,

We're looking to gather more information on this issue, please run an EA Error Report using the steps here, and be sure to attach your Report ID into this thread so we can investigate further.

Thank you! 

2 Replies

  • lniedziel's avatar
    lniedziel
    2 years ago

    The support request number: 605111c8-d83d-47c5-9026-3fcb404c9079

    Please look at it. I really need to have Sim4 working under this account. 

    Thank you.

  • Jminiotas's avatar
    Jminiotas
    2 years ago

    23391d72-a8fa-434f-a302-0cd6ff872d53

    Thanks for the help! 

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