Forum Discussion

Community Manager

Re: can't download the sims 4, stuck on "preparing".

Hi all,

We're looking to gather more information on this issue, please run an EA Error Report using the steps here, and be sure to attach your Report ID into this thread so we can investigate further.

Thank you!

2 Replies

lniedziel
2 years ago
The support request number: 605111c8-d83d-47c5-9026-3fcb404c9079
Please look at it. I really need to have Sim4 working under this account.
Thank you.
Jminiotas
2 years ago
23391d72-a8fa-434f-a302-0cd6ff872d53
Thanks for the help!