Forum Discussion

omakcse's avatar
omakcse
2 years ago

can't download the sims 4, stuck on "preparing".

hi, i was wondering if anybody had any suggestions -- i've been playing the sims 4 for at least 7 years now and i've never had an issue. i recently deleted it and origin to free up space, and when i...
bug
mac
pc
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi all,

We're looking to gather more information on this issue, please run an EA Error Report using the steps here, and be sure to attach your Report ID into this thread so we can investigate further.

Thank you! 

lniedziel's avatar
lniedziel
2 years ago

The support request number: 605111c8-d83d-47c5-9026-3fcb404c9079

Please look at it. I really need to have Sim4 working under this account. 

Thank you.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,041 PostsLatest Activity: 56 minutes ago