EA_QueenBee
Community Manager
Community ManagerRe: Can't link xbox account to EA account
Hey @AhKai662001,
The fact that your Xbox and EA accounts use different email addresses shouldn't be an issue by itself, but it's the "An account already exists" that's throwing me off.
Is it possible that your Xbox account is already linked to a different EA account? If you're not sure, then you might need to reach out to our live support team, and they'll be able to take a look for you:
https://help.ea.com/en/contact-us/
If you're trying to sign in to help.ea.com with your Xbox credentials for example and it asks you to log in to an account without asking you to sign in to the account you want to link with, then it seems to me that it's already linked to something else.
The fact that your Xbox and EA accounts use different email addresses shouldn't be an issue by itself, but it's the "An account already exists" that's throwing me off.
Is it possible that your Xbox account is already linked to a different EA account? If you're not sure, then you might need to reach out to our live support team, and they'll be able to take a look for you:
https://help.ea.com/en/contact-us/
If you're trying to sign in to help.ea.com with your Xbox credentials for example and it asks you to log in to an account without asking you to sign in to the account you want to link with, then it seems to me that it's already linked to something else.
