Can't link xbox account to EA account
Product: The EA app Platform:PC Error Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Other (Please Describe) ...
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EA_QueenBee
Community Manager
Community Manager@AhKai662001,
So they've confirmed that there's no EA account linked to your Xbox account? Can you try clearing your browser cache? It might be that there's a corrupted or damaged file in there that's causing you issues when you try to sign in. I'm not sure which browser you use, but I'll share steps on how to do it for some popular ones (Note that if you do this you'll have to sign into everything again, which can be a bit of hassle):
Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Google Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
Safari: https://support.apple.com/en-ie/HT201265
So they've confirmed that there's no EA account linked to your Xbox account? Can you try clearing your browser cache? It might be that there's a corrupted or damaged file in there that's causing you issues when you try to sign in. I'm not sure which browser you use, but I'll share steps on how to do it for some popular ones (Note that if you do this you'll have to sign into everything again, which can be a bit of hassle):
Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Google Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
Safari: https://support.apple.com/en-ie/HT201265
@EA_QueenBee
Yup, they have confirmed there's no ea account linked and we have try clearing the cache, but it still remains the same
Yup, they have confirmed there's no ea account linked and we have try clearing the cache, but it still remains the same
