Forum Discussion

KarizmatikEMMl's avatar
6 months ago

Re: Can't login to EA app to epic games

I'm trying to login to my EA account but it's giving me this:   Something went wrong... We encountered an error and couldn’t complete your request. Try again a little later.

try under but not correct

  1. Clearing the EA App cache 
    Running the EA ap as Administrator
    Close down background apps and temporarily disable your firewall/anti-virus or make an exception for the EA app
    It might be a good idea to reset your password.

9 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi there, 

    I'm sorry to hear you're having trouble logging into your account. Is this happening only on the EA app, or are you also having problems logging in to the EA website? 

    If it's only on the EA app, I suggest that you try closing background applications that may conflict with the app.

  • I bought EA Play Pro, it made more sense to buy the games, I applied to the bank for a refund, then they said I was banned for this.

    I bought 10 different EA games from epic but I can't play them because I can't log in with the EA app.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago
    @KarizmatikEMMl I only provided you with information to contact the Terms of Service team because you mentioned your account had been banned. I did not confirm whether or not your account has been suspended, as we're unable to discuss any account-related issues here in the forums. To get further information regarding that, you should follow the instructions in the article shared above.
  • I bought a bunch of EA games from Epic Games thinking I'd play them later. I had dont linked the account and it's been a long time and I can't return them.

  • Linked Accounts Found

    Your accounts can’t be linked because the EA Account for be*****@gmail.com was previously linked to the Epic Games account for karizmatikemmim. An EA Account can only be linked to one Epic Games account in its lifetime.

     

    I get this error but the epic account I want to connect is already this one. The email and account are the same. I don't have another epic account.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    As the error message says "An EA Account can only be linked to one Epic Games account in its lifetime." In this case the solution would be creating a new EA account and link to link your Epic Games account. Should you require any further account-related assistance, please feel free to contact EA Help Support

  • There is an error here. Actually, it is an account feature, but it seems to be connected. The account I want to linked is the same as the account in the error.

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