Re: Cant seem to go online on ea desktop

I have the same problem and have tried everything, reinstalling, rebooting, clearing cache, clearing temp files, adjusting network settings, relinking accounts, you name it. PLEASE HELP! Thanks!

Could you share a screenshot of the error message that you're seeing @coots2boots?

The same problem. I can browse through the pages and download gamjes. but no matter how many times I reload the page or reboot, It can't get my profile online yet I can't get online on the right side of the page. 

Hi @CHOCO-theKBG,

I haven't seen this issue before where only the friendslist won't connect, but we can start with some basic troubleshooting:

• Clear the cache via the App Recovery app. 
• Reinstall EA Desktop Beta. 
• Temporarily disable your firewall and anti-virus or set up an exception for EA Desktop. 

Give it a go and let me know what happens. 

@EA_Jason Thanks a bunch for replying but I tried those ways earlier and had even installed a fresh copy of windows along with formatting the drive, but it still the same as before. Only the friendlist can't get online and the games I previously installed says can't connect to EA services. I'm facing this problem anywhere else except for origin and EA desktop.

@EA_Jason  Thank you for the support..... but I contacted my ISP and they figured it out... Its fixed now 

Glad to hear it @CHOCO-theKBG, did you open some ports on the router or enable upnp?

Or was it just the case of rebooting/factory reset the router?

I have tried that that hasn't worked.