Re: EA App is not showing DLC after redeeming code

Thank you @EA_Illium for getting in contact.

My PC is regularly updated so there's no problems there. The EA app is stubborn and does not wish me to own/play 'Growing Together'!

I can now play the game in offline mode but I still can't download 'Growing Together'.

I went to manage add-on's but this game is not there.

Thanks again!

I have also put my game under repair and performed recovery app and still I get the same message as above.

Does it not know that I own the base game?

@EA_Illium  This is my message after I press "Confirm";

The game has not joined the list in Add-on's...

The app is currently offering me to pay £26.24 for 'Growing Together'.

I have also tried to redeem my code on the website and via my EA Account Settings but obviously they tell me the code has already been redeemed.

I was hoping that if I put my code in elsewhere, my game would be waiting for me on the EA app... 

Hi @Tranterbleu To check where was the code purchased from. Typically the last screenshot you share comes up when the code is already registered to a different account. 

To confirm have you already spoken with our support in case the code was redeemed on a separate EA account or if it appears on the one from the screenshot?

• EA Help website 

Cheers!

Thank you @EA_Illium.